- Background
PatrolGuard, established in 2008, is Warwickshire's leading independently owned security service company providing protection and response services for residential and commercial properties in Coventry, Warwick, and the surrounding area.
The company's leadership team, Graham and Gareth, recognised the need to enhance their operations to better serve clients and staff whilst maintaining high standards. This realisation led them to pursue ISO 9001 Quality Management System certification to bring more structure and verifiable quality to their process execution. - ClientPatrolGuard
- CategoryISO Standards
- TagsISO 9001, ISO Standards
- Websitehttps://www.patrolguard.co.uk
The challenge
PatrolGuard faced several key challenges in their pursuit of operational excellence:
- Lack of systematic approach: The company lacked an easy and systematic approach to analysing and managing operational performance, hindering the effective use of key performance indicators (KPIs) for data-driven decision-making.
- Manual processes: Whilst metrics like patrol frequencies were monitored, the process was entirely manual and couldn’t provide easily accessible digital data necessary for in-depth analysis.
- Organisational resilience: As the company intended to expand, they anticipated challenges in maintaining consistency and efficiency during periods of change.
- Process documentation: The existing processes lacked the organisational structure necessary for continued growth, despite effective management of key security functions.
The solution
To address these challenges, PatrolGuard partnered with Risk Evolves, a consultancy specialising in quality management and ISO 9001 certification. The solution involved:
- Conducting a comprehensive SWOT analysis and detailed risk assessment.
- Reviewing existing practices to identify gaps and opportunities for enhancement.
- Developing and implementing structured processes and formal policies that met ISO 9001 requirements.
- Focusing on integrating a quality management system (QMS) without increasing administrative burdens.
"When we need to work on compliance again, there is no question, we will turn to Risk Evolves."
The process
The collaboration between PatrolGuard and Risk Evolves followed a structured approach:
- Initial assessment: Risk Evolves conducted a thorough evaluation of PatrolGuard’s operations over a three-month period.
- Gap analysis: Existing practices were reviewed to identify areas for improvement and alignment with ISO 9001 standards.
- Process development: Risk Evolves worked with PatrolGuard to create and implement structured processes and formal policies.
- Integration: The focus was on embedding quality principles into process management without merely adding paperwork.
- Collaboration: PatrolGuard’s openness and willingness to embrace recommended changes facilitated a smooth certification journey.
The Outcomes
The collaboration between PatrolGuard and Risk Evolves yielded significant results:
- ISO 9001 certification: PatrolGuard successfully achieved ISO 9001 certification.
- Improved operational control: The company significantly enhanced their operational control and service consistency.
- Foundation for growth: The structured processes and formal policies implemented during the project laid the groundwork for more resilient and efficient operations.
- Continuous improvement: PatrolGuard now measures progress against clearly defined objectives within the ISO 9001 framework, ensuring ongoing enhancement of their operations.
- Long-term success: The improvements made during this process have positioned PatrolGuard to better manage risks, meet industry standards, and deliver exceptional service to their clients and staff.
We do recommend Risk Evolves. Not only do they offer great service and value for money they have also imparted valuable knowledge, understanding and belief across the organisation. The net result is more business.
ISO 9001
About Risk Evolves
Risk Evolves helps organisations leverage compliance to drive business success, offering insights into how compliance can benefit your business. To find out how Risk Evolves can help your business, contact us.
Contact Us01926 800710
